FAQ
Do you have questions about the ZEISS Medical Technology Online Shop?
We are happy to answer them.
We have compiled a list of the most frequently asked questions on various topics. You will find the information you need here.
Login & My Account
I want to order consumables but I am unable to login. What can I do?
What happens if I forget my password?
What happens if I cannot find my product?
Why can't I add REF products to my shopping cart?
Can I save my products as favorites?
I order the same products regularly and don’t have enough time to find and add each product to the shopping cart every time. Is there a faster way to re-order?
How can I utilize the Order Template?
Order History
Can multiple people place order in the same clinic?
Can we see which user placed the order?
Consignment Stock
I want to scan the implanted lens right after surgery but I do not have an external scanner, what can I do?
A lens from the consignment stock became unsterile and could not be implanted. How can I ask for a replacement for this lens?
Is it possible to see a list of expired lenses from my consignment stock on the online shop?
